Issue with Saving Files in Segment Pro

James Lewis

PRO Member
I am using Segment Pro Version 1.0 Build 1.1.029 on a Windows 1O Pro machine, release 21H1, with all current patches. When I first installed the software I was unable to save any files. I was able to change the program file attributes which allowed me to save the plans I create. However, I am still unable to save a Ring View or Summary file. When I try to save I receive a File Not Found error. If I create a dummy file with the name I plan to use, the program asks if I want to replace the current file, but when I say yes, the dummy file is not replaced. I have tried to change program attributes, permissions within Windows Settings that I can find that might help, but still cannot save files in the My Documents Segment Pro folder. This also applies to Laminate Pro. I have been able to save species image file
using another program. Any help would be appreciated as I am getting frustrated.
 

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mfisher

Super Moderator
Staff member
- Not sure what you are changing in the "program file attributes"

- The ring view should make a pdf file. It is a layout guide only. It does not work for featured ring bowls.
It works for tornado and painted segments.

- Are you saying you cannot export the Summary File? The option in SP is to print the summary or export it as an excel file.

I would suggest sending Lloyd an email. He is good at providing customer service.
 

James Lewis

PRO Member
Thank you for the assistance. Lloyd and I spent some time this afternoon to discover that apparently some unknown security permission is preventing Segment Pro from writing files to the Documents folder, but it can write to the Desktop. So I have a reasonable work around until (if ever) the underlying problem is discovered.
 

James Lewis

PRO Member
I stumbled upon the solution to my issue this morning. I found that in the Windows Security App & Browser control settings, SegPro.exe was blocked from accessing controlled folders. I added the program to those allowed access and I can now save Summary and Ring View files in the My Segment Pro folders. Thank you once again for your time and assistance.
 

mfisher

Super Moderator
Staff member
Thanks, James, for your follow up response regarding Widows Security App and Browser control settings.
 
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