Two things can cause the software to crash. First, deleting a file that is expected to be there causes the software to not know what to do and it doesn’t currently know how to proceed. Second, if a file that is not a well-formed image file is placed in the species folder, the software can’t process it and it abnormally ends. This is extremely rare, though.
A good rule of thumb is that you can delete any Profile, Plan or Species that you create but don’t delete any files that were created during the installation. A future release, will let you know that a file is missing but the software won’t crash.
If you delete a file either on purpose or by accident, there are two ways to fix it. First, if you simply reinstall the same build number of the software, the installation will identify that the build numbers of the old and new are the same and you will be given a screen that gives you the option of Repair, Replace or Remove and you should select the Repair option which *should* add files that are missing. In 90% of the cases, this will fix the problem. If it doesn’t, there is a foolproof way to fix it that isn’t difficult. You need to use your File Explorer (icon with a yellow file folder) and browse to the following location - This PC > drive C > users > your login name > AppData > Roaming > Woodturner PRO and then delete the folder named Segment PRO. You can then reinstall the software regardless of the build number and this will return the software to the expected contents of all folders. Doing this will have no affect on whatever Profiles or Plans that you have already created because they are not stored in the AppData location.
One caveat with the second method is that AppData may be a hidden file that does not show in the File Explorer. If that is the case, there is a box in the File Explorer named ‘Show Hidden Files’ that must be checked.
If you need help in doing the second option, simply call me at 5O3-781-5II7 and I’ll be glad to do it for you in less than a minute using Zoom video.
I made the change to Segment Pro to have the software keep track of user created files for a simple reason - segmenters are great at segmenting by not very good at making a directory structure for saved files and they struggle to locate files that they can’t find at a later date.
Lloyd