• Are you looking for a coupon code to buy my software? You can get one from lots of 3rd party sites but they won't work. My software never goes on sale and has never been discounted. The only coupon codes that are given is when I give a club presentation and I offer a discount to the attendees. Other than that, everyone pays the same price.

PRE RELEASE NOTES! PLEASE READ!!

Just wanted to share what great support I received from Bob Beaupre. The issue I was having after upgrading Segment Pro from an earlier version to the current version in Windows 10 turned out to be from trying to jump too many versions. Bob helped me incrementally upgrade the software up to the current version and now it works fine. While theoretically you should be able to jump a bunch of versions with the latest update in practice at least in my computing environment it did not work. This is not uncommon. Moral of the story is to keep your software updated with each new release. Again I want to thank Bob for staying up late last night (I'm in Arizona and he is in Wisconsin) and getting me the past builds so I could update to the current build. First rate support and a great guy.

What part of Arizona do you reside? I also live in AZ. Sun City West for the winter and Payson AZ for the summer.

Bob is most likely feeling pretty good since the Pack took care of the NYG. I also am a Packer fan. Dallas is going to be a challenge.

I haven't done what Bob did. Save old versions. I do keep a copy of the most current on my PC. He has an excellent idea. Think I will start doing what he is doing.
 
Mike if want access to them I have them in a shared drop box, all I need is to add your email address
 
I thought when you deleted a copy it would delete everything connected and you could then install the latest version. It sounds like that wasn't the case with Virgil. Any ideas about what happened?
 
He has a much more complicated system than most of us. Two video cards and multiple monitors. Don't know if that affected things or what. I sent him build .40 and that installed and ran fine, so then he wanted to try build .72. That installed but would not run. He uninstalled and reinstalled build .40, back in business. We took it slower from there. Build .43, .50, .54, .56, .59, .63, .65, .67, .69, .70, .71, he already had .72 then 1.01.001 and 1.01.002, in case his version was corrupt. So what caused it not to run is still a mystery but he got to go through what we have been experiencing for + two months in one evening. The main thing is it works and he is happy. He even went out and bought Tom Lohman's plans. I told him I expected to see some of his work showing up. Seems to be a happy customer.
,
 
What part of Arizona do you reside? I also live in AZ. Sun City West for the winter and Payson AZ for the summer.

Bob is most likely feeling pretty good since the Pack took care of the NYG. I also am a Packer fan. Dallas is going to be a challenge.

I haven't done what Bob did. Save old versions. I do keep a copy of the most current on my PC. He has an excellent idea. Think I will start doing what he is doing.
I live in Tucson, Arizona year round. As far as the versions go if you have the current version running you should not need the past versions. You can just reinstall the current version. I tried to go from version 1.00.39 to version 1.1.001 in one shot and it caused problems. I am a software engineer for a living so I have some insight on how that can happen. It is not uncommon for a file to not get deleted or a dependency between versions to get overlooked by the installer (which is software and can also have bugs in it). Software development can be incredibly complex at times especially when trying to add features to an existing code base and then distribute those features to the user base.
 
In a long conversation I had with Virgil who is very knowledgeable about PC installers, it was pretty clear that the problem was with early versions of the installer that were not completely removing all components from the prior installation. Fortunately, that was rectified nearly 30 builds ago.

The good news is that any fresh install has never failed (probably shouldn't have said that). It is possible, though, that an early installation that wasn't upgraded until now could still have this same problem and if so, I'll have a document that shows what to do to fix it as it is an easy fix.

Asks to Bob who worked with Virgil to get him up and running before I had a chance to call him.
 
Back
Top